How Pelipod Enhances Field Work-Force Productivity

There is a continuing move towards home based working in most advanced economies with the UK being at the vanguard of the change. In the UK, according to the Office of National Statistics, 13.9% of the work force is currently partly or fully home based, amounting to 4.2m workers.

Maintenance EngineerMany of these individuals are employed by major firms as part of their field based work-force usually in customer oriented roles such as maintenance, installation, support or sales. These employees are at the front-line of customer interactions and their efficiency is critical to a firm’s performance both financially and, crucially, in customer relationships.

Firms invest heavily in their field based operations and there has been a notable trend in investing to enhance work-force productivity through better scheduling, activity monitoring and training. Yet, despite all these efforts, many companies still have a major inefficiency in how they get products, parts, samples, etc. to their field workforces.

Field based workers invariably need access to goods; either spare parts, tools or products and businesses have a supply chain geared to getting those goods to their people. The typical supply-chain involves transporting those goods through a warehouse to locations which, inadvertently are particularly inconvenient to their workforce.  This inconvenience is born out of need as most Businesses do not trust home delivery to employees, due to the unpredictability and uncertainty of the service. Therefore, they use regional depots, locker-banks or local post offices.  With the result that their workers travel on a daily or weekly basis to collect the goods they need.

Home delivery has not been trusted by businesses for all the reasons that consumers are so dissatisfied with home delivery. Standard delivery services are unreliable and many deliveries are left with neighbours, abandoned on the doorstep or hidden behind the wheelie bin. Most businesses need significantly more reliability and security than this. Premium delivery services cost extra and typically still need the recipient to be home when the delivery is made. Field based workers are paid to be with customers and waiting for parcels is costly and unproductive.

As home delivery is not a viable option, businesses fall back on solutions that get deliveries close to their employees and then have those individuals travel to make the final pick-up. Businesses typically use a mix of depots, locker banks and the Post Office network. The distance and time travelled by each employee is dictated by the density of the network of delivery points and the convenience of their locations. In urban areas the network density is often high but so is the travel congestion, whereas in rural areas collection points maybe a long way away from each employee. The result is the same, the collection by the employee takes time and, as we all know, time is money or in many cases, less customers served in a day.


In the perfect world, all goods would be delivered to exactly where they are needed for when they are needed. In a field work-force scenario, goods should be delivered to an employee’s home. If this happened, no time would be wasted on travelling to pick-up goods and time with customers would be maximised.  Furthermore, investment in capitally or operationally expensive collection points would be avoided.

Pelipod is making this perfect world possible.

Pelipod is the worlds most advanced, point-located, connected parcel delivery and returns box. Pelipod’s relatively low outlay means that it can be placed anywhere where parcels are needed.  It uses encrypted secure codes to control access and offers a high level of physical security for deliveries as well as comprehensive auditing of use; it knows what has been delivered, when it was delivered and who accessed the box to collect it. It even photographs the contents of the box and sends an email or SMS confirmation after deliveries. It is designed to be stand-alone and so needs no wiring in.

What Pelipod delivers is the ability for firms with field based work-forces to shorten their supply-chain by reducing or eliminating intermediate delivery locations such as depots and locker-boxes. With goods delivered directly to the work-force, parcel collection journeys are eliminated freeing more time for productive customer engagement; more sales calls or engineering visits meaning more revenue and happier customers. Pelipod works 24/7, allowing multiple deliveries even if employees are away from home, but because they get notification of parcels arriving they can adjust their schedule as key components or items arrive.

A by-product of using Pelipod is that employees using the product have more job satisfaction because they are more productive. If field based employees wanted to act as couriers, they would have become couriers.

Internet of Things (IoT) value even greater than the hype, says McKinsey.

McKinsey, the US Management Consultancy firm has just released a report on the impact of the Internet of Things (IoT). IoT is arguably the next big transformative technology wave starting to sweep through business and the global economy. IoT is the description given to the massive expansion of devices connected through the internet; our phones, fridges, homes, cars and almost everything else you can think of are being connected and this is opening up endless new business opportunities.

The McKinsey report made predictions for the size of the market and the value add to the global economy. The numbers are truly startling; the IoT market by 2025 is predicted to be valued at $3.9trillion and the value add to the global economy $11.1trillion. Separately there are numerous predictions of the number of individual devices connected; Juniper Research has suggested growth from 13.4 billion devices in 2015 to 38.5 billion by 2020. IoT is predicted to add immense value through opening new business opportunities, increased capabilities and enhanced efficiencies across most industry sectors.

The industry sectors predicted to be most impacted by IoT were transport, energy, health, navigation and logistics.

PCBAt Pelipod, we have a vision to transform the final part of the logistics chain by applying IoT capabilities to the process of parcel delivery. The process of getting goods to both consumer and business users has been subject to much innovation and investment in recent years. There has been plenty of coverage of click & collect, parcel tracking, drones, autonomous delivery vehicles and even moles (utilising the existing network of tunnels beneath cities). Despite all this creativity, the one part of the parcel flow to not yet be transformed, is the final step of actually getting the parcel into the right person’s hands. Existing processes still rely on someone waiting around to get the parcel (or risking an unsecure delivery) or travelling to a distant location (locker-bank, store, Post Office or depot) to collect.

Key pad

Pelipod has created a point-located, secure parcel box that uses wireless connectivity to transform the delivery experience. Pelipod communicates with an App and central application to allow the user to generate unique secure codes for each parcel; delivery is completed by the courier using the code (included on the address label) to open the box. On closing the Pelipod, a photograph of the parcel inside is taken and a confirmation email or SMS sent to the user confirming the delivery. Pelipod works just as well for managing the return of parcels – using the same process and principle. Pelipod has enabled secure, 24/7 unattended deliveries for any location. The auditing enables the Pelipod owner to see what has been delivered, when it was delivered and who opened the box to deliver and retrieve the parcel.

Major businesses are waking up to the fact that they can simplify their supply-chains for the delivery of goods to field based workers and consumers by using Pelipod to deliver goods to precisely where they are needed.  Currently businesses rely on depots and locker boxes; then get their field based employees to travel to these intermediate stocking locations to collect the tools and spares they need. With Pelipod, they can have the supply-chain terminate at their employees house or place of work saving them time and money by avoiding collections. Karl Wills, CEO and Founder of Pelipod said “we are working with a number of major UK and international businesses to quantify the very significant gains in field workforce productivity that Pelipod can deliver. The ROI for some firms is staggering, in just a few weeks, due to current operation of workers acting as their own, very expensive parcel couriers instead of serving their customers”.

The transformative potential for Pelipod has been recognised by many press articles and also in a recent appearance at a conference entitled RioT (Revolutionise the Internet of Things) run by Eseye, a company at the forefront of enabling the growth of IoT.

The full McKinsey article can be seen at:


8 Companies Shaping the future of delivery – Insider Trends.

Grey Parcel Inside flippedInsider are a business focussed on spotting and disseminating thoughts on the latest influences and innovations impacting retail, ecommerce and related activity. So it was great news when, in a recent article that showcased the 8 companies most disrupting the parcel delivery industry, Pelipod was one of the selected businesses.

Pelipod was in great company. The other 7 selected businesses included giants such as Amazon, Ebay (Shutl) and UPS alongside established industry leaders such as CitySprint, and Doddle. Insider Trends ran the article because, as they noted, 83% of consumers are satisfied with their ecommerce experience yet only 50% expressed positive attitudes when it came to parcel delivery. As the volume of parcels has grown, satisfaction levels have remained stubbornly low and this unhappiness is constraining the growth of B2B and B2C ecommerce. There is clearly room for improvement in parcel delivery and this is driving a huge variety of innovations aiming to transform and improve the way things are done.

Pelipod was featured because we have built the worlds most advanced point-solution parcel delivery box. A Pelipod enables deliveries to be made to any location in a cost-effective secure and fully audited way whilst also providing notification via email or SMS for every delivery and lid opening. By assigning unique codes to every individual parcel and photographing each delivery, Pelipod provides a comprehensive level of certainty and security for customers. Pelipod tracks What has been delivered, When it was delivered and Who collected the item.

This What, When and Who is vital for high value goods or where critical business related parcel deliveries are concerned. Pelipod has both consumer and business users with many household name firms and courier companies conducting field trials with the product. As Pelipod gets parcels to precisely where they are needed, it will transform business supply chains by reducing the need for field based employees to travel to collect items from depots or lockers. The impact on employee efficiency and reduction in mileage induced CO2 emissions will be considerable.

Of the seven other firms showcased by the Insider Trends article, Amazon and Mole are building technologies to transport parcels: Amazon via its drones and Mole by (you guessed it) an underground vehicle that would use the existing infrastructure of tunnels and pipes to bypass city congestion to move parcels around. The other companies, Nimber, Doddle, UPS, On-the-Dot (CitySprint) were focussed on tracking parcels, managing specific delivery time slots or providing conveniently located parcel pick-up and management hubs.

The business of delivery is going through a really interesting phase of innovation to address the challenges of huge growth in parcel volumes, increasing business and consumer expectation and the increasingly ‘connected’ nature of human activity. Pelipod is determined to play its part in providing products that mean businesses and consumers can have secure, reliable unattended parcel delivery wherever is convenient for them.

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