This privacy policy has been

compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as

used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or

locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how

we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


information do we collect?

When ordering or registering on our site, as appropriate, you may be asked to enter

your Name, Email address, Mailing address, Phone number, Credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place

an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter,

respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are

most interested.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

• To send periodic emails regarding your order or

other products and services.

How do we protect visitor information?

We use vulnerability

scanning and/or scanning to PCI standards.

We use an SSL certificate

We implement security

measures when a user:

• places an order.

We use a payment gateway provider.

Do we use ‘cookies’?

We use cookies to:

• Help remember and process

the items in the shopping cart,

• Understand and save user’s preferences for future visits,

If users disable cookies in their browser:

It will turn off some of the features of the site

Portal access

Third Party Disclosure

We do not sell,

trade, or otherwise transfer Personally Identifiable Information.

Third party links

We do not

include or offer third party products or services on our website.


We have not enabled

Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after

entering our website.

Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page

specified above.

Users will be notified of any privacy policy changes:

• On our

Privacy Policy Page

Users are able to change their personal information:

• By

emailing us

• By calling us

• By logging in to their account


does our site handle do not track signals?

We honor them and do not track, plant cookies, or use advertising

when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

We allow

COPPA (Children Online Privacy Protection Act)

We do not

specifically market to children under 13

Fair Information Practices

In order to be in line with

Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify

the users via email

• Within 7 business days

We will notify the users via in site


• Within 7 business days

We agree to the individual redress principle,

which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to

the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse

to courts or a government agency to investigate and/or prosecute non-compliance by data processors


We collect your email address:

To send information, respond to inquiries, and/or other requests or


To process orders and to send information and updates pertaining to orders

We may also send you additional information related to your product and/or service.

To market to our mailing list or

continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we

agree to the following:

We will NOT use false, or misleading subjects or email addresses

We will identify the message as an advertisement in some reasonable way

We will include the physical address

of our business or site headquarters

We will monitor third party email marketing services for compliance, if one is


We will honor opt-out/unsubscribe requests quickly

We will give an ‘opt-out’ or

‘unsubscribe’ option

If at any time you would like to unsubscribe from receiving future emails, you can

• Email us at and we will promptly remove you from ALL correspondence.

Contact Information

The Innovation Centre
Festival Drive
Victoria Business Park
Ebbw Vale

NP23 8XA